Privacy policy

This Privacy Policy describes how Wellenzy ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wellenzy.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" means you as the user of the Services, whether a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date.

What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site:

  • Basic contact details: your name, address, phone number, email.
  • Order information: name, billing address, shipping address, payment confirmation, email, phone number.
  • Account information: username, password.
  • Shopping information: items you view, add to cart, or add to your wishlist.
  • Customer support information: anything you include when communicating with us.

Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device information, browser information, your network connection, your IP address, and how you interact with our Site.

Information From Third Parties
We may obtain information about you from third parties such as Shopify (which supports our Site) and our payment processors (who collect payment information to process your orders). We, or third parties we work with, may also automatically collect information using tracking technologies such as pixels and cookies when you interact with our Services or advertisements.

How We Use Your Personal Information

  • Providing Products and Services: to process payments, fulfill orders, send order notifications, manage your account, arrange shipping, handle returns and exchanges, and enable reviews.
  • Marketing and Advertising: to send promotional communications by email, text, or mail, and to show you relevant advertisements. You can opt out at any time.
  • Security and Fraud Prevention: to detect, investigate, and act on possible fraudulent or illegal activity.
  • Communicating With You: to provide customer support and improve our Services.

Cookies
Like many websites, we use cookies to power and improve our Site, remember your preferences, and run analytics. Most browsers accept cookies by default, but you can set your browser to remove or reject them. Please note that blocking cookies may affect how some features of the Site work.

How We Disclose Personal Information
We may disclose your personal information to:

  • Vendors and third parties who perform services on our behalf (IT, payment processing, analytics, customer support, fulfillment, shipping).
  • Business and marketing partners, including Shopify, to provide services and advertise to you.
  • Third parties when you direct or consent to such disclosure (e.g., to ship products or through social media integrations).
  • Authorities or others when required to comply with legal obligations, enforce our terms, or protect our rights.

We do not sell your personal information.

User-Generated Content
The Services may allow you to post reviews or other content. If you post in a public area, that content will be public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Links
Our Site may link to websites operated by third parties. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy, security, or content of third-party sites.

Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their information, please contact us to request deletion.

Security and Retention
No security measures are perfect, and we cannot guarantee "perfect security." We recommend you do not use unsecure channels to send us sensitive information. How long we retain your information depends on factors such as providing the Services, complying with legal obligations, and resolving disputes.

Your Rights and Choices
Depending on where you live, you may have rights to: access, delete, or correct your personal information; receive a copy of it (portability); restrict or object to processing; and withdraw consent. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. You may also opt out of promotional emails at any time using the unsubscribe link in our emails.

Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Users
Please note that we may transfer, store, and process your personal information outside the country you live in, including in the United States.

Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at contact@wellenzy.com, or contact us at [Your Wellenzy LLC registered address, Wyoming, United States].