Returns & Refund Policy

At Wellenzy, we're committed to providing products that enhance your comfort, rest, and daily well-being. We believe in our products, and we recommend using them for a minimum of 14 days before considering a return, so you can experience their full benefit. If you're not satisfied for any reason after 14 days and within our 60-Day Money-Back Guarantee, please contact us at contact@wellenzy.com.

Cancellation Policy
Any changes or cancellations must be made within 24 hours of placing your order. After this window, we may not be able to accommodate your request, as the order will have entered the processing phase. If you cancel within 24 hours, we'll process your refund within 7 business days.

60-Day Money-Back Guarantee
We're confident that our products work, and we encourage you to try them for at least 14 days to experience the full benefits of Wellenzy. If you're still unhappy and wish to return your item, you may do so after 14 days and within the 60-day guarantee period. Please note that shipping fees (if applicable) are non-refundable, and customers are responsible for return shipping costs.

To start a return, contact our support team through the form on our Contact Us page, or email us directly at contact@wellenzy.com. To speed up your return, please include your Order Number, or the name and email address used to place the order.

Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Please note that damaged outer packaging (such as a dented box) with a product in good condition is not considered damage.

If your item arrives damaged, let us know within 72 hours of delivery. Email us at contact@wellenzy.com with a clear photo of the damage, and we'll determine your eligibility for a free replacement. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping & Delivery
While we strive to deliver your order on time, we can't be held responsible for shipping or delivery delays outside of our control — including those caused by the courier, customs, or other issues during transit. If you experience a problem with your delivery, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages once handed to the carrier.

Incorrect Shipping Address
It's the customer's responsibility to provide the correct shipping address at checkout. If the address is incorrect and we're not notified within 24 hours of your order, you will not be entitled to a resend or refund.

Policy Changes
We reserve the right to modify this Return & Refund Policy at any time. It's the customer's responsibility to review the most recent version before purchasing. By purchasing and continuing to use Wellenzy products, customers indicate their acceptance of this Return & Refund Policy.

For any questions, contact us anytime at contact@wellenzy.com.