Shipping Policy

At Wellenzy, we're proud to offer FREE shipping on all orders!

Order Processing
Please allow 1–3 business days to process and dispatch your order after it's placed. Your order is considered dispatched once it's handed to our shipping carrier and in transit to your address. During peak seasons and holidays, processing may take up to 7 business days.

Estimated Delivery Times
Delivery time refers to the transit time after your order has been dispatched. This depends on several factors — the most important being your location:

🇺🇸 United States: 8–15 business days
🇨🇦 Canada: 8–15 business days
🇦🇺 Australia: 7–15 business days
🇬🇧 United Kingdom: 7–14 business days
🇪🇺 Rest of Europe: 7–15 business days

Please note that during peak times and holidays, carriers may experience delays in transit and tracking updates outside of our control. International shipments may also face occasional customs delays, which can extend the overall delivery window.

Accurate Shipping Details
It's the customer's responsibility to ensure shipping details are accurate and complete at checkout. Incomplete or incorrect details may delay processing or result in cancellation. If we detect an address issue, our team will email you to verify within 3 business days. If we don't hear back, we reserve the right to cancel the order.

If you spot an error in your shipping details, email us at contact@wellenzy.com within 24 hours of ordering. We'll do our best to make changes, but can't guarantee them after this window.

Delays Outside Our Control
We ship every order as quickly as possible, but delays can sometimes happen due to factors beyond our control — such as severe weather, carrier disruptions, or customs processing. If we notice any issue that may delay your order, we'll notify you as soon as possible. Wellenzy is not liable for delays caused by external factors, and we can't guarantee an exact delivery date, but we'll always keep you updated and help however we can.

Lost or Stolen Packages
Once a package is handed to our carrier, it's out of our hands. If your package is lost or stolen, please contact us at contact@wellenzy.com and we'll do our best to help. We recommend filing a claim directly with the carrier, who may require additional information from you. We'll also follow up with the carrier on your behalf. Depending on the situation, we may offer a replacement. Lost or stolen packages fall outside our standard refund policy.

Policy Changes
Wellenzy reserves the right to update this Shipping Policy at any time without prior notice. By purchasing from us, you accept this policy, including any future updates. We encourage you to review it periodically.

If you have any questions about shipping, contact us anytime at contact@wellenzy.com.